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Customer complaints against energy firms down 24%

Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high. Regulator Ofgem said the number of grievances made by consumers fell by 24% to five million, from 6.5 million in 2014. Npower received the most complaints per 100,000 customer accounts with 13,966 grievances, less than half the 28,019 it received in 2014 when it was also the biggest offender.