Challenger brands to Britain's biggest energy firms have cemented their place at the top of the rankings in an annual customer satisfaction survey.
Energy giant Npower has announced plans to restructure its UK business, leading to the loss of up to 4,500 jobs and the closure of a number of call centres.
Energy giant Npower has announced plans to restructure its UK business, which union sources fear will lead to the loss of up to 4,500 jobs and the closure of a number of call centres.
Households across the country have seen a combined £1.2 billion added to energy bills thanks to 42 price rises in the six months since the Government's flagship price cap was supposed to end rip-off bills, new research has found.
Energy giant Npower has swung to a loss at the start of 2019 after shedding another 102,000 customers and taking a hit from the energy price cap.
Three of Europe’s biggest utilities are highlighting the challenge of making money in Britain’s notoriously difficult retail energy market.
Npower saw losses widen last year as the energy giant lost more than 650,000 customers amid fierce competition.
Overall satisfaction with energy suppliers has fallen for the second year running after customers were battered by price rises and nine small firms collapsed, according to a survey.
Npower has become the third "big six" energy supplier in as many days to raise its prices to match Ofgem's increase to the price cap last week.
SSE has cut its earnings outlook, lost another 240,000 customers and said it is assessing options for its retail arm following the collapse of a merger with rival npower.
Energy giant npower is aiming to cut up to 900 jobs under a programme to reduce its operating costs in response to the "extremely tough" UK retail energy market.
SSE Networks (SSEN) has announced it is seeking support for a proposal to "strengthen reporting standards" and "improve transparency" across energy networks.
Consumers are increasingly switching to small and medium sized energy providers and shunning the "Big Six", according to new figures.
Workers union GMB has demanded "clarity" on the the future jobs of its members after a proposed merger between SSE and Npower imploded today.
Energy giants SSE and npower have called off their merger, blaming "challenging market conditions" and the Government's price cap.
Energy giant SSE has admitted there is "some uncertainty" that its merger with rival npower will go ahead after the pair delayed the tie-up due to the incoming cap on default tariff prices.
The proposed merger between utility giants SSE and NPower is to be delayed into the middle of 2019, according to SSE's chief executive.
The Big Six energy suppliers have seen profits fall for the first time since 2014 as customers flock to smaller competitors, but more than half of households remain on poor-value default deals, the regulator said.
Scottish utility SSE and Germany’s innogy claim consumers will be the winners as the competition watchdog approved a merger of two of Britain’s biggest energy suppliers.
The deal to merge Npower and SSE’s retail operations has been given the all-clear by the competition watchdog, paving the way for the tie-up of two of Britain’s biggest energy suppliers.
Britain's energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with how grievances have been dealt with.
Preparations for the launch of a new major UK retail energy supply business have taken a step forward with the appointment of a new chairman designate.
SSE said warm weather and high gas prices have seen its operating profits drop £190million lower than expected in the first five months of the year.
The latest threat to the dominance of Britain’s six biggest energy suppliers is coming from small technology companies that automatically switch consumers to the cheapest deal.
The deal to merge Npower and SSE's retail operations has been given the provisional green light after the energy watchdog said there is "plenty of choice" in the UK market.