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Watchdog Ofgem to bring in price cap on pre-paid meters

03/08/2016

Ofgem is to press ahead with proposals to introduce a price cap on pre-payment meters, the energy industry regulator has announced. The watchdog’s response follows a report published by the Competition and Markets Authority (CMA) in June - which set out ways in which the market could be improved for customers. On Wednesday, Ofgem said it would work closely with suppliers to help “disengaged customers” who remain on expensive tariffs.

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Customer complaints against energy firms down 24%

10/02/2016

Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high. Regulator Ofgem said the number of grievances made by consumers fell by 24% to five million, from 6.5 million in 2014. Npower received the most complaints per 100,000 customer accounts with 13,966 grievances, less than half the 28,019 it received in 2014 when it was also the biggest offender.

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Three energy companies penalised by Ofgem

12/12/2014

SSE and Scottish Power are to pay penalties totalling £4.15 million to charity following their failure to deliver energy efficiency measures on time. The suppliers were required to implement moves to help reduce bills for households in low-income areas by December 2012 but Scottish Power only delivered 70% of its obligation and SSE achieved 90.9%. Ofgem said it has secured a redress package of £2.4 million from Scottish Power and £1.75 million from SSE, with the payments going towards charities and funds that will benefit vulnerable consumers.

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