E.ON paying out £3.1m over missed appointments
E.ON is paying out a total of £3.1million after missing appointments with customers and then failing to compensate them.
Ofgem
Pre-paid meter installation costs ‘must be capped to protect vulnerable’
Ofgem has proposed a cap on charges for installing prepayment energy meters that can leave some of the most vulnerable customers up to £900 deeper in debt.
Ofgem plans to cut National Grid budget by £185m
Energy regulator Ofgem has put forward plans to slash National Grid’s budget by £185.4million.
Watchdog Ofgem to bring in price cap on pre-paid meters
Ofgem is to press ahead with proposals to introduce a price cap on pre-payment meters, the energy industry regulator has announced. The watchdog’s response follows a report published by the Competition and Markets Authority (CMA) in June - which set out ways in which the market could be improved for customers. On Wednesday, Ofgem said it would work closely with suppliers to help “disengaged customers” who remain on expensive tariffs.
UK’s National Grid should be split up, parliamentary committee says
National Grid should lose its role of managing the nation’s power network and be replaced by an independent operator.
National grid electricity management role could be handed to Ofgem, says report
National Grid could be stripped of its role managing the UK’s electricity supply under Government plans reportedly being considered to hand energy watchdog Ofgem sweeping new powers.
Customer complaints against energy firms down 24%
Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high. Regulator Ofgem said the number of grievances made by consumers fell by 24% to five million, from 6.5 million in 2014. Npower received the most complaints per 100,000 customer accounts with 13,966 grievances, less than half the 28,019 it received in 2014 when it was also the biggest offender.
Energy firms’ customer complaints down 24%
Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high.
Npower to pay £26million in fines
Ofgem has fined Npower £26million over alleged billing and complaint handling failings.
Three energy companies penalised by Ofgem
SSE and Scottish Power are to pay penalties totalling £4.15 million to charity following their failure to deliver energy efficiency measures on time. The suppliers were required to implement moves to help reduce bills for households in low-income areas by December 2012 but Scottish Power only delivered 70% of its obligation and SSE achieved 90.9%. Ofgem said it has secured a redress package of £2.4 million from Scottish Power and £1.75 million from SSE, with the payments going towards charities and funds that will benefit vulnerable consumers.