British Gas loses 400,000 customers in ‘demanding’ period for parent Centrica
Almost 400,000 customers deserted British Gas in the first half of the year as its parent firm, Centrica, saw profits take a dive.
customers
Plan to share data on ‘sticky’ energy customers
One of the most controversial plans outlined by the Competition and Markets Authority (CMA) will see energy providers share customer data to allow rivals to offer them better deals.
E.ON fined £7.5million for overcharging customers
E.ON is to hand £7.75 million to Citizens Advice after the energy company was found to have overcharged customers in the wake of price rises. The package of help for vulnerable customers is in addition to the £400,000 E.ON has already paid back to potentially affected customers. Regulator Ofgem said the penalty reflected E.ON’s “repeated failing” on billing rules after the company incorrectly imposed exit fees and overcharged customers following price rises in January 2013 and January 2014. The regulator said E.ON's errors meant customers who took the chance to switch suppliers after the bill rises were wrongly charged. Companies are not supposed to apply exit fees if a customer signals their intention to move supplier within the standard 30-day notice period of a price rise. This is the case even if the switch occurs after the price rise.