It’s getting personal – the changing face of customer experience
The quality of the customer experience in the UK energy sector is a topic that attracts increasing attention, manifesting itself in a range of consumer surveys and press commentary.
energy bills
Customers paying too much for electricity due to low bar set by Ofgem – National Audit Office
Customers have been paying too much for their electricity for seven years because regulator Ofgem set the bar too low for networks, the spending watchdog has said.
Big returns for energy investors leaves customers with £800m bill, spending watchdog claims
Customers have been paying too much for their electricity for seven years as regulator Ofgem set the bar too low for networks, the spending watchdog has said.
Campaign to help people with soaring energy bills
A major campaign to help individuals and families struggling with their energy bills will be launched across the country today.
Millions of energy customers could see rise in bills as tariffs end
Millions of households could see their energy bills rocket by as much as £439 as hundreds of fixed-price deals come to an end in July, August and September, figures suggest.
UK’s most vulnerable households paying £250m more, research claims
The most vulnerable households in the country are paying out £250 million more than they should on their energy bills, according to new research.
Britons ‘fear’ higher energy bills this winter, study finds
Two out of five people would rather put on an extra layer of clothing than turn the heating up in their house because they worry about energy bills, a new study suggests.
Energy firms up prices as inflation forecast to rise in October
Inflation is forecast to have inched up in October as energy companies up their prices ahead of next year's default tariff cap.
Households overpaying on energy bills by £4bn a year
Households across the UK are overpaying on their energy bills to the tune of £4 billion each year, according to new analysis.
Only 12% of UK customers paid energy bills based on readings over last decade
Only 12% of UK energy customers paid bills based on actual meter readings over the last 10 years, a new report said.
Government to introduce bill to cap energy prices for millions in UK
Legislation designed to cap energy prices for 11 million households across Britain will be introduced to Parliament today.
Energy bill cap urgently required as millions being ‘ripped off’, say committee
Energy price cap plans must be introduced urgently to stop millions of loyal and vulnerable customers being ripped off, a powerful committee has told the Government.
Ofgem caps prepayment meter warrant installation fees for poorest customers
Ofgem is to cap the amount suppliers can charge customers for installing a prepayment meter under warrant at £150 and ban the costs altogether for the most vulnerable.
Businesses retaliate in response to May’s energy price promise
Theresa May faced a backlash from business leaders after announcing plans to put a price cap on “rip-off” bills.
Energy price cap will force Big Six to ‘start competing on their own merits’, says green energy boss
Theresa May’s new proposed limit on utility costs will force the industry’s big energy giants to justify ‘charging extortionate rates’, believes Bulb co-founder Hayden Wood.
Big six ‘substantially overcharging’ customers, according to Ofgem data
The UK’s big six energy firms are overcharging households by hundreds of pounds a year, it has been claimed.
Government urged to agree rebate for energy firm ‘overcharging’
A former shadow secretary of state for energy and climate change has called on the Government to agree to an immediate rebate for overcharging on energy prices.
Ofgem price forecasts cost energy customers £7.5bn, citizens advice says
Energy customers are subsidising £7.5billion in “unjustified” profits made by gas and electricity network companies because of errors in judgment made by regulator Ofgem, a charity has claimed.
Ofgem gives licence to energy firm promising 75% of profits for customers
A new energy company which aims to give customers control of their gas and electricity has received its Ofgem licence.
Energy cap will not guarantee end to price rises, Theresa May says
Theresa May has said she cannot promise that her planned cap on energy bills will guarantee prices do not “go up year on year”.
Q&A: Would Tory price cap lower energy bills?
Theresa May’s pledge to cap “rip off” gas and electricity prices if the Conservatives return to power has immediately prompted debate about whether or not it would actually result in lower bills for consumers.
UK prime minister signals crackdown on energy prices
Theresa May has signalled a Government crackdown on high energy prices.
Npower ordered to explain itself over planned 10% price increase
Npower customers are to face a 9.8% increase in the price of gas and electricity, a move that will add £109 to their annual dual fuel bills.
Five million switch energy supplier in 2016
Almost five million households switched their energy supplier last year in a record 26% increase on 2015, figures show.
MPs warn of £30-a-year energy bill rise to stop winter blackouts
Energy bills may have to increase by £30 a year in order to ward off winter blackouts as Britain faces a power crisis, MPs have warned.