Ofgem orders Shell Energy to pay out after overcharging customers
Shell Energy Retail has been forced to pay £390,000 after overcharging around 12,000 energy customers on its default tariffs.
Ofgem
MSP urges Ofgem to approve plans for Western Isles subsea cable
Renewed calls have been made for power regulator Ofgem to consider the impact a lucrative 600MW National Grid link from Western Isles wind farms to the mainland could have on the area.
Ofgem hits three energy firms with collective £1m fine
Three energy companies have been slapped with £870,000 in combined fines by the industry regulator after breaking competition law.
Customers should be ‘compensated’ for £24bn energy overcharge
Consumers should be compensated after being overcharged for their utilities by more than £20 billion due to regulator errors, Citizens Advice says.
Ofgem unveils stricter energy price control plans
The energy regulator has confirmed it will pursue even tighter restrictions on how much profit energy companies can make, in a move it said will result in lower prices for customers.
Ofgem ‘must set ambitious vision’ for vulnerable energy customers
A consumer group has called on Ofgem to set out how it will better support vulnerable energy customers who fall behind on their bills.
Energy customers gain new rights to compensation
Energy customers will automatically receive compensation from Wednesday if they suffer switching errors or if suppliers are late in refunding credit when they leave.
Community urges energy giant to fund bigger cable
“Build it and they will come” was the resolute message in favour of a vital subsea electricity link pounded at the UK’s energy regulator in the Western Isles yesterday.
Small energy firms to face greater scrutiny from Ofgem
Small energy suppliers will have to undergo more stringent tests before they can set up shop in the UK under new plans drawn up by the regulator following a spate of recent failures.
Bringing isles’ energy assets to the market
The 20-year campaign to utilise the renewable energy assets of Shetland and the Western Isles to benefit the entire UK may be approaching end-game with outcomes still wide open.
SSE fined £700k for missing smart meter target
Energy giant SSE has been fined £700,000 by regulator Ofgem for missing last year's target to install gas smart meters for customers.
Downgrade on island interconnector ‘raises questions’ on denied access, trade body says
The decision by energy regulator Ofgem to approve a smaller interconnector to the Western Isles than the Shetland Isles has been criticised by a renewable energy trade body.
Shetland to Caithness subsea electricity link given provisional approval
Plans for a subsea electricity cable linking Shetland to the mainland have been provisionally approved by the energy regulator.
Brilliant Energy goes bust, Ofgem say
Brilliant Energy has become the latest small energy supplier to go bust, leaving thousands of customers in limbo.
Ofgem threatens Avro Energy with customer ban
Ofgem has threatened Avro Energy with a ban from taking on new customers if it has not signed up to a new smart meter wireless network by the end of May.
Ofgem punishes Solarplicity for poor service
Small energy supplier Solarplicity has been banned by Ofgem from taking on new customers and increasing direct debits payments as a result of poor customer service.
UK onshore wind faces ‘almost total shutdown’, Scottish trade body says
The UK onshore wind sector faces "almost total shutdown" unless support is increased, according to a Scottish renewable energy trade body.
Ofgem blocks Economy Energy from taking on new customers
Economy Energy has been banned by Ofgem from taking on new customers until it resolves customer service issues.
SSE told to amend plans for mainland renewables link
Energy regulator Ofgem has asked SSE Networks (SSEN) to make alterations to a plan for a high voltage energy link from Orkney to the Scottish mainland.
‘Extra charges’ to hit homes and businesses generating own energy, Ofgem warns
Homes and businesses that generate their own electricity could end up paying extra charges under proposals set out by the energy watchdog to overhaul Britain's energy network fees.
GMB calls for Ofgem energy scheme ‘to be scrapped’
Workers union GMB has hit out at a "lax" Ofgem green energy subsidy scheme, calling for it to be scrapped.
Ofgem open tender for Beatrice windfarm transmission link
Ofgem said it has opened tender for ownership of the transmision link connecting the Beatrice Offshore Windfarm (BOWF) to shore.
SSE submits Shetland transmission licence to Ofgem
SSE Networks (SSEN) yesterday submitted a 'final needs case' for the Shetland transmission licence to energy regulator Ofgem.
Energy watchdog investigating suppliers over complaints handling
Britain's energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with how grievances have been dealt with.
Energy price cap to save households £75 a year
The incoming energy price cap will save 11 million households around £75 a year on average under plans to cap rip-off tariffs at £1,136, energy watchdog Ofgem has announced.