Gas and electricity suppliers will undergo independent audits of their customer services operations and financial strength under proposed new rules unveiled by the energy watchdog.
Moneysupermarket found comfort in its energy division in the last three months as fears that Ofgem’s new price cap would make customers less likely to change energy supplier, proved false.
National Grid has been told it will have to slash the costs or stump up extra cash for a project to connect Britain's first new nuclear plant in decades to the country's energy network.
The UK's progress in reducing greenhouse gas emissions slowed last year, Ofgem has said.
A planned £260 million transmission link from the Orkney to the mainland has been given the go-ahead by Ofgem following a consultation.
Energy customers on standard deals with major suppliers may be paying £220 more a year than they need to typically, according to analysis.
Energy network protection systems worked "in line with their design" during the August 9 power cut, but security standards should be reviewed to determine if higher levels of resilience would be appropriate, a report into the incident by National Grid has concluded.
A third of smart meter owners have had problems with their devices, ranging from them "going dumb" to failing to function entirely, a survey suggests.
The U.K.’s energy markets regulator said it’ll probe whether grid operators or power generators breached license conditions during the Aug. 9 blackout that saw more than one million British households lose power.
Energy regulator Ofgem has set a 50% target for gender equality across all levels of the energy sector by 2025.
Perth-based energy giant SSE has confirmed it is in talks with a rival firm about selling its domestic energy business.
Energy watchdog Ofgem has proposed a "tough but fair" approach to price controls on electricity networks as they strive to meet green energy targets.
The energy regulator has warned supplier Solarplicity that it will start the process of revoking its licence if it does not keep up with payments to Feed-in-Tariff (FIT) generators.
A renewable energy supplier has been fined £350,000 by the UK regulator over failings for its customers.
More than 250,000 customers have been moved on to expensive energy deals after their suppliers went bust, new research has revealed.
Shell Energy Retail has been forced to pay £390,000 after overcharging around 12,000 energy customers on its default tariffs.
Renewed calls have been made for power regulator Ofgem to consider the impact a lucrative 600MW National Grid link from Western Isles wind farms to the mainland could have on the area.
Three energy companies have been slapped with £870,000 in combined fines by the industry regulator after breaking competition law.
Consumers should be compensated after being overcharged for their utilities by more than £20 billion due to regulator errors, Citizens Advice says.
The energy regulator has confirmed it will pursue even tighter restrictions on how much profit energy companies can make, in a move it said will result in lower prices for customers.
A consumer group has called on Ofgem to set out how it will better support vulnerable energy customers who fall behind on their bills.
Energy customers will automatically receive compensation from Wednesday if they suffer switching errors or if suppliers are late in refunding credit when they leave.
“Build it and they will come” was the resolute message in favour of a vital subsea electricity link pounded at the UK’s energy regulator in the Western Isles yesterday.
Small energy suppliers will have to undergo more stringent tests before they can set up shop in the UK under new plans drawn up by the regulator following a spate of recent failures.
The 20-year campaign to utilise the renewable energy assets of Shetland and the Western Isles to benefit the entire UK may be approaching end-game with outcomes still wide open.